Registration

For ordering the Youngprimitive articles A REGISTRATION IS NOT NEEDED. However, if you decide to register, you will gain many benefits such as 5 percent credit to each order or exhaustive overview of your orders.

Information requested during registration is mandatory. For logging into the system and for ordering the goods you will need your LOGIN and PASSWORD which you choose in the registration form. After the registration you will be added to the database and your login and password will be requested every time you visit us or you will try to buy something at our website. The log in will be sent to your email address entered in registration form.

PayPal and the shipping

Payment via Paypal – If you choose to pay via Paypal we will add 250 Kč / 9.26 € to Europe (300 Kč / 11.11 € outside Europe) for postage to the orders that do not excess 6000 Kč (222.22 €).

Before the confirmation and dispatch of your order it is possible to subtract your credit from the cost of the goods. You can read more about the credit system in the section CREDIT SYSTEM below. After the dispatch of your order you will receive a confirmation email with the overview of your order. After that you can track your order in the section MY ORDERS.

When and how do I get the order?

After the dispatch of your order you will automatically obtain a confirmation email with the overview of your order and information about the acceptance of your order by our system. The usual delivery note is between 5 to 10 work days. You can check the state of your order in the section MY ORDERS.

You will receive an email once your order has been dispatched. In the email you can find an identification number of your package. Based on that number you can track your order at the website of the Czech Post Office. In case you haven´t received a confirmation email, please, contact us as soon as possible at info@youngprimitive.cz

Credit system

For each purchase in our e-shop a registered customer receives credit of 5 percent from the value of the goods ordered. (The price of the postage is not included) The credit is non-transferable and is fixed to your account. After logging in you can use this credit for the next purchase at YOUNGPRIMITIVE.

You will find the current state of your credit at SHOPPING CART – CREDIT. The credit can be used for the next order or you can save up credits for later and use it at once (regardless the amount of your credit). Any time you use your credit at once, you will not have any amount left (this applies also for the cases the value of your credit exceeds the value of the items ordered).

WARNING
In case of your withdrawal (in case of a refund or your failure to take over the shipment) from the purchase contract, (in which your right to receive the credit arouse), the value of the credit related to this purchase contract will be deducted from your credit account.


Complaints

There is a 24 months guarantee on every item which has been purchased in YOUNGPRIMITIVE e-shop. All complaints will be solved according to the valid Czech Commercial Code. In case of any complaints, please follow this procedure: Place the claimed item into any package and enclose the original invoice as well as a short description of the defect. Please, do not forget to give us your email or phone number. Package with all the mentioned requirements and labeled COMPLAINT send as a registered package or registered mail without cash on delivery to following address:

Youngprimitive s. r. o.
Ječná 26b
621 00 Brno
CZECH REPUBLIC

After receiving your complaint we will evaluate it and inform you about the possible solutions via email. In case of legitimate complaint we will either repair the item and send it back, (it applies only on cases of removable defects that were not caused by the owner or by a wrong usage of the item bought) or we will send you a new piece or will give you a refund. (This applies only on cases of irremovable defects or manufacturing defects that were not caused by the user).

Exchange and return of goods

You cannot try on in advance the clothing ordered online. Therefore if you received items you like but they are not the size or color you wanted, you can easily switch them for the right ones.

How to proceed? Contact us at info@youngprimitive.cz as soon as you receive your order. Information about your order should be provided to us (model / color / size) in the email as well as information (color / size) about the item that you would like to switch your order for. Place the unused and undamaged goods into the original packaging in which you have received your order (you can place it to a new wrapper if needed). Please enclose the original invoice as well as the information (model/color/size) about the new article you would like to switch the sent one for. If there was any email communication between you and us regarding the exchange or return, please, enclose a copy of this communication as well. Label the entire package “EXCHANGE” and send it (within 14 days since its receipt) via regular post either as a registered package or registered mail without cash on delivery to the following address:

Youngprimitive s. r. o.
Ječná 26b
621 00 Brno
CZECH REPUBLIC

We will exchange it for the color or size requested and send it back. In this case we are paying for the postage.


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